Setup Guide

Get WhatsApp notifications running in under 10 minutes

No coding needed. Follow these steps and your store will automatically send WhatsApp messages to every customer.

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WooCommerce Setup

For WordPress stores using WooCommerce

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STEP 01

Create your Washoot account

Go to washoot.com and click Sign Up. Enter your phone number and create a password. You'll be taken to your dashboard.

💡Use the same phone number you want to send WhatsApp messages from.

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STEP 02

Connect your WhatsApp number

In the dashboard, click "Connect WA" in the sidebar. Click "Add Number" and scan the QR code with your WhatsApp — just like WhatsApp Web.

💡Your phone needs internet while the QR code is shown. The connection stays active even when your phone screen is off.

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STEP 03

Connect your WooCommerce store

Click "WooCommerce" in the sidebar. Enter your store URL (e.g. mystore.com) and click "Connect Store". You'll be redirected to your WordPress dashboard to approve access — just click Approve.

💡You need to be logged in to your WordPress admin before clicking Connect Store.

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STEP 04

Set up your message templates

After connecting, you'll see message templates for Order Confirmed, Shipped, Delivered, and Cancelled. Edit each message to match your brand voice. Use variables like {{customer_name}} and {{order_id}} for personalisation.

💡Keep messages short and friendly. Include the order number so customers can reference it.

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STEP 05

Enable the templates you want

Toggle ON the order events you want to send messages for. Most stores enable Order Confirmed and Order Completed. You can disable Cancelled and Refunded if you prefer to handle those manually.

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STEP 06

Test with a real order

Place a test order on your store. Within seconds, your customer (or yourself, if you used your own number) will receive a WhatsApp message. That's it — you're live!

💡Place the test order using a phone number that has WhatsApp installed.

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Shopify Setup

For stores using Shopify

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STEP 01

Create your Washoot account

Go to washoot.com and click Sign Up. Enter your phone number and create a password.

💡Use the same phone number you want to send WhatsApp messages from.

🔗

STEP 02

Connect your WhatsApp number

Click "Connect WA" in the sidebar. Click "Add Number" and scan the QR code with your WhatsApp app.

💡Your phone needs internet while scanning. The connection stays active in the background.

🛍️

STEP 03

Connect your Shopify store

Click "Shopify" in the sidebar. Enter your store URL (e.g. mystore.myshopify.com) and click "Connect Store". You'll be redirected to Shopify to approve the connection — click Install.

💡Make sure you're logged in to Shopify as an admin before connecting.

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STEP 04

Customise your messages

After connecting, edit the message templates for Order Confirmed, Fulfilled, and Cancelled. Add your store name, emojis, and personalisation variables to make messages feel human.

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STEP 05

Enable abandoned cart recovery

Click "Abandoned Cart" in the sidebar. Toggle it ON, set your delay (e.g. 1 hour after abandonment), and customise the recovery message. Washoot will automatically detect abandoned checkouts and message customers.

💡Set the delay to at least 30 minutes — customers often come back on their own within that window.

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STEP 06

Go live

Place a test order on your Shopify store. You'll receive a WhatsApp message within seconds. Your store is now sending automated WhatsApp messages to every customer.

What your customers will receive

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Order Confirmed

Sent immediately when order is placed

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Order Processing

When you start preparing the order

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Order Shipped

When the order is dispatched

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Order Delivered

When the order is marked complete

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Abandoned Cart

Recovers lost sales automatically

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AI Support

Auto-replies to customer questions

Common questions

Do my customers need WhatsApp?

Yes — WhatsApp messages can only be received on a phone with WhatsApp installed. Most customers in India, Southeast Asia, Latin America, and the Middle East already use WhatsApp daily.

Will my WhatsApp number get banned?

Washoot uses human-like delays and daily warm-up limits to minimise the risk. We send messages gradually — starting at 20/day and increasing over 3 weeks. No tool can guarantee zero risk, but our approach is designed to mimic genuine usage.

What if a customer replies to the WhatsApp message?

Replies go to your WhatsApp number directly. You can reply manually from WhatsApp on your phone, or enable the AI Chatbot in Washoot to handle common questions automatically.

Can I connect multiple stores?

Yes — connect as many WooCommerce and Shopify stores as you want. Each store can use the same or different WhatsApp numbers.

What happens during the free usage period?

You get full access to all features for 3 days, no credit card required. After the trial, choose a plan based on how many WhatsApp numbers you need.

I'm not technical — can I still set this up?

Absolutely. The whole setup takes under 10 minutes and requires no coding. If you can use WhatsApp and log in to your store's dashboard, you can set up Washoot.

Ready to get started?

Start your free usage period — no credit card required.

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